Terms of service

Effective Date: August 20, 2026

Welcome to ohpollyo. These Terms of Service (“Terms,” “Terms of Service”) govern your access to and use of ohpollyo.com (the “Website”), including any products, services, content, features, and functionality offered through the Website.

The Website is operated by ohpollyo (“ohpollyo,” “we,” “us,” or “our”).

By accessing, browsing, or purchasing from our Website, you agree to be bound by these Terms of Service and our applicable policies, including our Privacy Policy and Return & Refund Policy.

If you do not agree with these Terms, please do not use our Website.

1. Eligibility

By using this Website, you represent that:

You are at least 18 years old, or have reached the age of majority in your jurisdiction;
You have the legal capacity to enter into a binding agreement;
The information you provide to us is accurate and complete;
You will use the Website in accordance with these Terms and applicable laws.

Our Website is intended primarily for consumers in the United States.

If you use the Website on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

2. Use of Our Website

You agree to use the Website only for lawful purposes.

You may not use the Website to:

Violate any applicable federal, state, local, or international law;
Commit fraud or engage in deceptive activity;
Attempt to gain unauthorized access to our systems;
Interfere with the operation or security of the Website;
Upload or transmit malicious software, viruses, or harmful code;
Collect personal information from other users without authorization;
Impersonate another person or entity;
Use automated systems to scrape, crawl, copy, or collect Website content without our permission;
Resell or commercially exploit Website content without authorization;
Engage in activity that could damage our Website, business, customers, or reputation.

We reserve the right to suspend or terminate access to the Website if we reasonably believe that a user has violated these Terms or applicable law.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, sizing information, prices, and other product information displayed on our Website are accurate.

However, we do not guarantee that:

Product colors will appear exactly the same on every device;
Product images will perfectly represent the actual color or appearance;
Product descriptions will always be completely error-free;
Product availability will remain unchanged;
All Website content will always be current or complete.

Minor differences in color, texture, measurements, or appearance may occur due to manufacturing processes, lighting, photography, device settings, or display technology.

We reserve the right to correct errors, inaccuracies, or omissions at any time.

4. Product Availability

All products are subject to availability.

We may limit quantities, discontinue products, or modify product availability at any time without prior notice.

Adding an item to your shopping cart does not guarantee that the item will remain available.

If a product becomes unavailable after you place an order, we may contact you regarding an alternative solution or issue an appropriate refund.

5. Prices and Payments

All prices displayed on the Website are shown in U.S. dollars (USD) unless otherwise stated.

Prices, discounts, promotions, and product availability may change at any time without prior notice.

The price charged for an order will generally be the price displayed at the time the order is submitted, subject to applicable corrections for pricing or system errors.

We may accept payment methods made available through our checkout process, which may include credit cards, debit cards, digital wallets, or other payment services.

By submitting payment information, you represent that you are authorized to use the payment method provided.

We may use third-party payment processors to securely process payments. Your payment information may be subject to the privacy practices and terms of those providers.

6. Orders and Order Acceptance

Placing an order through our Website constitutes an offer to purchase products.

After you place an order, you may receive an email confirming that we have received your order. An order confirmation email does not necessarily mean that your order has been finally accepted.

We reserve the right to accept, reject, cancel, or limit any order for legitimate reasons, including:

Product availability;
Pricing or listing errors;
Suspected fraudulent activity;
Unauthorized or suspicious transactions;
Incorrect shipping information;
Technical or system errors;
Quantity limitations;
Violations of these Terms.

If we cancel an order after payment has been processed, we will provide an appropriate refund to the original payment method.

7. Order Cancellation

You may request cancellation of an order before the order has been shipped or entered the fulfillment/production process.

Cancellation requests should be submitted as soon as possible by contacting:

service@ohpollyo.com

Please include your order number and the email address used to place the order.

Once an order has been shipped or entered the fulfillment/production process, cancellation may no longer be possible.

For additional information regarding cancellations and returns, please review our Return & Refund Policy.

8. Shipping and Delivery

We will make reasonable efforts to process and ship orders within the timeframes stated on our Website.

Shipping and delivery estimates are provided for convenience and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by circumstances beyond our reasonable control, including:

Carrier delays;
Weather;
Natural disasters;
Customs procedures;
Incorrect addresses;
Transportation disruptions;
Holidays;
Government restrictions;
Other unforeseen circumstances.

Customers are responsible for providing accurate shipping information.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges or other costs may apply where permitted by applicable law.

Please refer to our Shipping Policy for additional shipping information.

9. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms by reference.

Our current return policy generally allows eligible customers to request a return within 14 days after receiving their order, subject to the conditions described in the Return & Refund Policy.

Products generally must be unused, unworn, and returned in eligible original condition.

For complete information about eligibility, return shipping, refunds, cancellations, and damaged or incorrect items, please review our Return & Refund Policy.

10. Promotions and Discounts

From time to time, we may offer discounts, promotional codes, sales, or other special offers.

Unless otherwise stated:

Promotional codes must be entered during checkout;
Promotions may have expiration dates;
Certain products may be excluded;
Promotions generally cannot be combined;
Promotional offers may not be redeemed for cash;
We reserve the right to modify or terminate a promotion where permitted by law.

Specific terms presented with a promotion will control if they conflict with these general promotional terms.

11. Intellectual Property

All content on the Website, including but not limited to:

Logos;
Brand names;
Product photographs;
Images;
Graphics;
Product descriptions;
Text;
Website design;
Layout;
Icons;
Videos;
Software;
Trademarks;
Service marks;
Other materials

is owned by or licensed to ohpollyo and may be protected by applicable intellectual property laws.

You may access and use Website content for personal, non-commercial shopping purposes.

You may not copy, reproduce, distribute, modify, publish, sell, license, create derivative works from, or commercially exploit our Website content without our prior written permission, except where permitted by applicable law.

12. User Reviews and Submissions

If you submit reviews, comments, photographs, feedback, suggestions, or other content to us or through the Website (“User Content”), you represent that you have the right to submit such content.

By submitting User Content, you grant ohpollyo a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, display, distribute, modify, and publish that content for legitimate business and promotional purposes, subject to applicable law.

You should not submit content that:

Violates another person's rights;
Contains unlawful or defamatory material;
Contains confidential personal information;
Infringes intellectual property rights;
Contains malware or harmful code;
Is misleading, fraudulent, or deceptive.

We reserve the right to remove User Content that we reasonably believe violates these Terms or applicable law.

13. Third-Party Services and Links

Our Website may use or link to third-party services, websites, payment processors, social media platforms, advertising services, analytics providers, shipping services, or other third-party technologies.

These third parties may have their own terms and privacy policies.

We are not responsible for the content, availability, security, or practices of third-party websites or services that we do not control.

Your use of third-party services may be subject to their own terms and conditions.

14. Privacy

Your privacy is important to us.

Our collection and use of personal information are described in our Privacy Policy.

By using our Website, you acknowledge that your information may be collected and processed as described in our Privacy Policy and as otherwise permitted by applicable law.

15. Errors and Corrections

We attempt to keep our Website accurate and up to date.

However, the Website may occasionally contain typographical errors, pricing errors, product information errors, technical errors, or other inaccuracies.

We reserve the right to correct errors and update Website information at any time without prior notice.

If an order is affected by a material error, we may contact you and provide an appropriate resolution, including cancellation and refund where applicable.

16. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that:

The Website will always be available;
The Website will operate without interruption;
The Website will be completely secure;
The Website will be free from errors or harmful components;
Website content will always be accurate or complete.

Nothing in these Terms is intended to exclude or limit any warranty, right, or protection that cannot legally be excluded or limited under applicable law.

17. Limitation of Liability

To the fullest extent permitted by applicable law, ohpollyo and its owners, employees, affiliates, service providers, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the Website or purchase of products.

This may include, where legally permitted, loss of profits, loss of data, business interruption, or other indirect losses.

Nothing in these Terms limits liability to the extent such limitation is prohibited by applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless ohpollyo and its owners, employees, affiliates, service providers, and representatives from claims, liabilities, damages, losses, and expenses arising out of:

Your violation of these Terms;
Your misuse of the Website;
Your violation of applicable law;
Your infringement of another person's rights;
Your User Content.

This provision does not require you to indemnify us for our own unlawful conduct where prohibited by applicable law.

19. Suspension and Termination

We may suspend or terminate your access to the Website if we reasonably believe that you:

Violate these Terms;
Engage in fraudulent or abusive activity;
Attempt to interfere with the Website;
Violate applicable law;
Misuse our services or intellectual property.

Termination will not affect rights or obligations that accrued before termination.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the operation of our business, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.

Nothing in these Terms is intended to deprive consumers of mandatory rights or protections available under the laws of their state of residence.

21. Dispute Resolution

We encourage customers to contact us first so that we can attempt to resolve any dispute informally.

If you have a concern regarding an order, product, refund, or service, please contact:

service@ohpollyo.com

We will make reasonable efforts to review and resolve the issue.

Nothing in this section prevents a consumer from exercising rights that cannot legally be waived under applicable law or from pursuing remedies available under applicable consumer protection laws.

22. Changes to These Terms

We may update or modify these Terms of Service from time to time.

When changes are made, we will update the Effective Date at the beginning of the Terms.

Your continued use of the Website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

We encourage you to review these Terms periodically.

23. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will remain in full force and effect.

24. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and ohpollyo regarding your use of the Website, except where applicable law requires otherwise.

25. Contact Us

If you have questions about these Terms of Service, your order, our products, or our policies, please contact us:

ohpollyo

Website: ohpollyo.com

Email: service@ohpollyo.com

We will make reasonable efforts to respond to customer inquiries and resolve issues as efficiently as possible.

Last Updated: August 20, 2026